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FAQ's
Check out our Frequently Asked Questions below. If you still need help please contact us
- 01We craft our pieces with a wide variety of sentimental inclusions, including ashes, flower petals, hair or fur, fabric swatches, sand, and soil. If you have a unique material not listed here, please reach out to us. We love bringing custom ideas to life!
- 02Yes, absolutely. You are welcome to combine multiple materials (such as ashes from two loved ones, or hair alongside flower petals). Small, pea-sized amounts are generally all we need, and we will handle each inclusion with extreme care
- 03Because every inclusion is natural and unique, no two stones are ever identical. For ash pieces, we blend a delicate pearl-white shimmer to highlight the texture, (unless a colour is chosen from our colour selection).
- 04Yes! Most of our designs can be customized with your choice of tint or background shimmer. Simply choose from our range of colours. If you have a completely unique design in mind, email us directly. We’d love to help create your dream piece.
- 05We recommend ordering a low-cost ring sizer online or stopping by a local jewellery store for a quick, precise measurement. If you’ve already placed an order and need time to get sized, just let us know as soon as possible. There are no refunds for incorrect sizes selected
- 06If you need to change your style, please contact us within 24 hours of ordering.
- 07Our standard crafting turnaround time is 6 to 8 weeks from the date we receive your inclusions at our studio. Processing times can vary depending on the complexity of the piece and current order volume, but we will keep you updated every step of the way.
- 08Your jewellery is water-resistant against everyday splashes, like light rain or washing your hands. However, to preserve the longevity of the stone and metal finish, we recommend removing your piece before showering, swimming, or using harsh household chemicals. Every order includes a detailed care card and micro-fiber polishing cloth.
- 09Because every piece is custom-crafted using your personal inclusions, all sales are final and non-refundable once production begins. However, we stand behind our craftsmanship. If your jewellery ever requires a repair, please reach out so we can take care of you.
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